FAQs & HELP
SHOULD I BOOK AN APPOintment online or call the clinic?
Appointments can be booked through our website, any other aggregator website of your choice or by directly calling the concerned clinic. We do however recommend you check in at the website regardless. Your payment is still made at the time of the visit, but this way, you can always be updated about the Doctor’s timings, not to mention chat with him on whatsapp regarding any specific queries.
SHOULD I TELL THE DOCTOR WHAT I GOOGLED?
Absolutely! We all google symptoms and research, so as far as we are concerned it’s being proactive about your OWN health, which we love! Let us help you make sense of what you’ve read, clarify any doubts you may have and come to an informed decision.
What if my friend told me your treatment is wrong?
All our treatment protocols are evidence based & follow major guidelines including the AAO, or EPOS wherever possible. If you have any doubts or concerns, please feel free to raise the issue, and we’d be happy to provide supporting literature & other resources. Irrespective, if your friend is concerned, do find out what they’re basing their opinions on. Papers, research sources and established websites are good; heard stories about second uncles are not. Regardless, we will get to the bottom of it & resolve your worry, that’s a promise!
WHAT IF I WANT A SECOND OPINION?
As the patient, you are the captain of this team, coz it’s YOUR health. We want you to be absolutely confident & certain about any steps you take, so please feel free to ask for one, or to discuss any other doctor’s opinions with us. Your health ALWAYS comes before the Doctor’s ego.
WHAT HAPPENS AFTER WE DISCUSSED A SURGERY?
Once we have discussed a surgery, you will receive an email from us with your welcome packet. This will include various resources including the pre op checklist, relevant guidelines & an estimate of Dr. Bhattacharyya’s charges and the hospital charges separately. This is done so that you have complete information available.
We will let you know the documents required for your insurance clearance (if you are going the insurance route) and once confirmed, we will be able to go ahead & schedule the surgery.
1 week before the surgery you will receive a second packet including all labs, anesthesia checklists, post operative instructions etc.
Every surgery with us includes upto 3 post operative visits at NO charge to you! Please try to make sure you attend these.
Do your charges vary?
No, our charges are constant across centers for the same service. Any differences in your final bill are due to hospital charges. In cases of any doubts, kindly let us know.
DO you give discounts on surgical charges?
Bundling of surgeries comes with an automatic discount from our end. This is NOT a promotional discount, but a fair trade due to the reduction in overall time taken as the approach, anesthesia times, and prep times are reduced. Please understand that we cannot add unindicated procedures for any purpose whatsoever.
What IF I DON'T WANT SURGERY?
As always, we believe that YOU make the decisions. If we feel that surgery would be a great option we will let you know, but if you choose to wait, we will always respect your choice and go with the next option.
I AM SCHEDULED FOR AN in-CLINIC PROCEDURE, what now?
Some in-clinic procedures may be covered by insurance while others are not. We will check with your provider & confirm. As always, you will be provided with relevant information by email once you are scheduled.
WHERE CAN I FIND MORE RESOURCES?
Please visit the Education page up top, and scroll down to find relevant resources.
I DON'T find the answer to my question
Please contact us by sending us a message directly from the website or through Whatsapp, which may be accessed at the bottom of the Home page.
DR. BHATTACHARYYA'S SPECIAL SAUCE
All good surgeons can give adequate outcomes 85% of the times, however the unending passion and joy of surgery is striving for the last 15%. That means doing all surgeries under magnification to give you the finest scars possible, using surgical adjuncts to promote healing, reducing your downtime.
Dr. Bhattacharyya has trained at many of the premier institutes in India and abroad, including the famed Vanderbilt University, Nashville, TN. Extensive use of endoscopes, tissue glues, stem cell rich substrates to promote healing, usage of nerve monitoring whenever required are all steps we take to ensure we give you the absolute best chance at great outcomes. Do discuss with us in detail about your surgery, and if you would like a complimentary surgical video, where possible.